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Rush Production Policy · Effective Now

Need it Fast? Here's how rush works.

Four service tiers. Four cutoff windows. One rule that never bends — and one number to call when the clock is louder than the policy.

Heads up — business days only.

Monday through Friday, 7 AM – 5 PM MT. Weekends and federal holidays don’t count toward turnaround, period.
See the four tiers → Have a deadline? Talk to us
Same-day cutoff
10 AM
Approval received by
Mon · Tue · Wed · Thu · Fri
No weekends
The Four Tiers

Pick your turnaround. Pay for the speed you need.

Turnaround is measured in business days — Monday through Friday only — and starts the moment artwork is approved and payment clears. Miss a cutoff, you move to the next tier.

01 / 04
No rush fee
Standard
3 – 5
Business days
Surcharge +0%
Cutoff None
Approval Self-serve
Best for Most jobs
Default queue · No fee, no fuss
02 / 04
+25% rush fee
2-Day Rush
2
Business days
Surcharge +25%
Cutoff 5:00 PM
Approval Self-serve
Best for Tight weeks
Cutoff 5:00 PM · Day 0 doesn't count
03 / 04
+50% rush fee
Next-Day Rush
1
Business day
Surcharge +50%
Cutoff 2:00 PM
Approval Production review
Best for Event eve
Cutoff 2:00 PM · Subject to capacity
⚡ Hot queue 04 / 04
+75% rush fee
Same-Day Rush
Today
By close of business
Surcharge +75%
Cutoff 10:00 AM
Approval Mgmt only
Best for Emergencies
Requires management approval
How the clock starts Turnaround starts when artwork is approved and payment is received — not when the order is placed.
What “business day” means Monday–Friday, 7 AM – 5 PM MT. No weekends. No federal holidays. Day 0 (the day you approve) never counts.
What a missed cutoff costs Miss the cutoff, and your job automatically moves to the next service tier. The clock doesn’t bend — the price tag does.
Real Scenarios

"What day will I get it?"

Stop counting fingers. Here's how four common timelines actually play out on our calendar — including the one that doesn't make it.

Scenario 01

Approved Monday at 12:00 PM · Standard

Ready Wed
Fri 07
Sat 08
Sun 09
Mon 10
Tue 11
Wed 12
Thu 13

Three business days from approval. Weekend doesn’t count toward turnaround — production starts Monday and the job hits the dock Wednesday.
Scenario 02

Approved Friday at 12:00 PM · Next-Day Rush

Ready Mon
Fri 07
Sat 08
Sun 09
Mon 10
Tue 11
Wed 12
Thu 13

“Next day” means next business day. Approved before the 2 PM Friday cutoff → into Monday’s production queue → ready end of Monday.
Scenario 03

Approved Monday at 1:00 PM · Same-Day

Not eligible
Mon 10
Tue 11
Wed 12
Thu 13
Fri 14
Sat 15
Sun 16

Past the 10 AM same-day cutoff. Job rolls to 2-Day Rush automatically — into Tuesday’s queue, out the door Wednesday. Pricing recalculates at +25%.
Scenario 04

Approved Tuesday at 4:30 PM · 2-Day Rush

Ready Thu
Tue 11
Wed 12
Thu 13
Fri 14
Sat 15
Sun 16
Mon 17

Beat the 5 PM cutoff by 30 minutes. Two business days to ship — Wednesday is the production day, Thursday it’s yours.
Before Production Starts

Four things must be locked.

Until every box below is checked, your turnaround clock is paused. No exceptions — including Same-Day orders.

✓

Full payment received

Invoice cleared in full — including the rush surcharge. Net terms pause the clock until funds land.

✓

Artwork approved in writing

Final proof signed off by email or in our proofing portal. Verbal confirmations don’t start the clock.

✓

Final dimensions & substrate locked

Banner vs. coroplast vs. rigid means a different production process. Switching product types resets your place in the queue.

✓

Material & equipment confirmed in-stock

Rush service depends on in-stock inventory. If required materials or equipment aren’t available, your order moves to Standard.

Heads up

Changes after approval reset the timeline.

One color tweak, one resize, one new logo file — the turnaround clock zeroes out. We requote the rush tier from the moment the revised proof is re-approved.

Non-refundable

Rush fees are non-refundable once production begins.

The moment your job hits the press, the rush surcharge is locked in — even if you cancel, downgrade, or push the deadline back. Standard refund policy applies to the base job.

Day zero

The day of approval never counts.

“2 business days” means two full production days after approval — not 48 hours from when you hit send.

Rush is never automatic.

Rush production is subject to material and equipment availability. Large-format banners, oversize rigid runs, and complex installs can’t always be guaranteed within a rush tier. Call us first for orders over 50 units, prints larger than 4×8 ft, or anything requiring custom finishing—we’ll tell you exactly what we can hit before you pay the surcharge.

Call before paying · 719·259·2046
Talk to Production

Have a deadline?
Let's talk.

Don't guess the tier. Send us the file, the quantity, and the day it has to be in someone's hands — we'll come back with the cheapest path that still beats the clock.

Start a rush quote → Call 719·259·2046
M-F
Production Hours7:00 AM – 5:00 PM MT
10 AM
Same-Day cutoff+75% · management approval
2PM
Next-Day cutoff+50% · subject to capacity
5 PM
2-Day cutoff+25% · standard rush queue
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